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Call Center Representative
A Reputed Company

अन्तिम मिति:   2023 Apr 20

खाली पद : 2 people
स्थान : Thapathali, Kathmandu, Bagmati Province
तलब :
NRs. 20,000.00 - 25,000.00 Monthly
लिङ्ग : प्राथमिकता छैन
शिक्षा :
Bachelor's Degree (प्राथमिकता)
कामको श्रेणी : प्रवेश श्रेणी
कामको प्रकार : पुरै समय
सिफ्ट : कुनै पनि समय
कामको अनुभव
2 Years (प्राथमिकता)
कागजातहरू : Citizenship , CV

प्राविधिक सीपहरु:

Communication Customer service Problem Solving

व्यक्तिगत गुणहरू:

Time manage Skill Convincing Good people handling skill Have knowledge to deal with costumers

कार्य मानकहरू:

Polite Working odd hours Detail Oriented Good interpersonal skills Communication A happy friendly personality

आवश्यक ज्ञान:

Hospitality Industry Customer service communication Maintaining relationships with clients


As per Company Agreement
कामको विवरण
  • Responsibilities

    1. Manage large amounts of inbound and outbound calls in a timely manner

    2. Identify and assess customers’ needs to achieve satisfaction

    3. Build sustainable relationships and trust with customer

    4. Follow communication “scripts” when handling different topics

    5. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

    6. Seize opportunities to upsell products when they arise

    7. Build sustainable relationships and engage customers by taking the extra mile

    8. Keep records of all conversations in our call center database in a comprehensible way

    9. Frequently attend educational seminars to improve knowledge and performance level

    10. Provide accurate, valid and complete information by using the right methods/tools

    11. Meet personal/customer service team sales targets and call handling quotas

    12. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    13. Follow communication procedures, guidelines and policies

    14. Take the extra mile to engage customers

    15. Meet personal/team qualitative and quantitative targets

    Important Requirement: Candidates must be able to work any shift ( 6AM-2PM, 2PM- 10PM & 10PM-


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