| खाली पद | : | 2 people |
| स्थान | : | Thapathali, Kathmandu, Bagmati Province |
| तलब | : | NRs. 20,000.00 - 25,000.00 Monthly |
| लिङ्ग | : | प्राथमिकता छैन |
| शिक्षा | : |
Bachelor's Degree (प्राथमिकता)
|
| कामको श्रेणी | : | प्रवेश श्रेणी |
| कामको प्रकार | : | पुरै समय |
| सिफ्ट | : | कुनै पनि समय |
कामको अनुभव
| : |
2 Years (प्राथमिकता)
|
| कागजातहरू | : | Citizenship , CV |
प्राविधिक सीपहरु:
Communication Customer service Problem Solvingव्यक्तिगत गुणहरू:
Time manage Skill Convincing Good people handling skill Have knowledge to deal with costumersकार्य मानकहरू:
Polite Working odd hours Detail Oriented Good interpersonal skills Communication A happy friendly personalityआवश्यक ज्ञान:
Maintaining relationships with clients communication Hospitality Industry Customer serviceसुविधाहरू:
As per Company AgreementResponsibilities Manage large amounts of inbound and outbound calls in a timely manner Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Meet personal/team qualitative and quantitative targets Important Requirement: Candidates must be able to work any shift ( 6AM-2PM, 2PM- 10PM & 10PM- 6AM)