खाली पद | : | 2 people |
स्थान | : | Thapathali, Kathmandu, Bagmati Province |
तलब | : | NRs. 20,000.00 - 25,000.00 Monthly |
लिङ्ग | : | प्राथमिकता छैन |
शिक्षा | : |
Bachelor's Degree (प्राथमिकता)
|
कामको श्रेणी | : | प्रवेश श्रेणी |
कामको प्रकार | : | पुरै समय |
सिफ्ट | : | कुनै पनि समय |
कामको अनुभव
| : |
2 Years (प्राथमिकता)
|
कागजातहरू | : | Citizenship , CV |
प्राविधिक सीपहरु:
राम्राे संग कुराकानी गर्न सक्ने ग्राहक सेवा व्यवस्थापन कौशल समस्या समाधानव्यक्तिगत गुणहरू:
Convincing समय व्यवस्थापन कौशल ग्राहकहरूसँग व्यवहार गर्ने ज्ञान मानिसहरूलाई राम्रोसंग व्यवस्थापन गर्न सक्नेकार्य मानकहरू:
Polite Good interpersonal skills Communication अेाभरटाइम काम गर्ने विवरण उन्मुख एक खुसी मिलनसार व्यक्तित्वआवश्यक ज्ञान:
Hospitality Industry ग्राहक सेवा सञ्चार Maintaining relationships with clientsसुविधाहरू:
कम्पनी सम्झौता अनुसारResponsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Meet personal/team qualitative and quantitative targets
Important Requirement: Candidates must be able to work any shift ( 6AM-2PM, 2PM- 10PM & 10PM-
6AM)