Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Delivering scripted talks that describe the company’s products or services, a political talking point or charity appeal to persuade potential customers or donors

Explaining products and product prices

Answering customer information about products, a charity or political beliefs

Obtaining customer information such as name and address for shipping products or delivering services

Keeping track of customers that have been contacted and those who do not want to be contacted in the future

Following up on previous customers for potential sales

Maintaining records of customer contacts

Completing customer surveys to obtain information about potential customers