· Receive, Create, Respond & Track all (Internal & Clients) issues and resolutions in details as Ticket.
· Maintain communication (E-mail, phone, chat) within the team and with external clients.
· Communicate with site / field team for client support and track problems through to resolution as Ticket.
· Providing software technical assistance and support to clients via phone, email or in person.
· Document, track and monitor the problem using applicable system and tools.
· Support management and processing of incoming and outgoing mail as required.
· Create & follow standard operating procedures for troubleshooting.
· Provide Immediate Remote Support to client, escalate larger & complex issues by coordinating with third-party vendors or other IT teams.