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Social Media Handler
UNICO

Apply Before:   2025 Jul 23

Vacancy : 2 people
Location : Baneshwor, Kathmandu, Bagmati Province
Salary :
Negotiable
Gender : Female
Education :
Can Read and Write (Required)
Job Level : Mid Level
Job Type : Full Time
Shift : Regular
Work Experience
:
1 Years (Required)
Documents : Citizenship , CV

Technical Skills:

Customer Service Management Skills Ability to work under pressure Strong interpersonal and problem solving abilities Ability to think critically Ability to work independently Strong task and time management abilities

Required Knowledge:

Knowledge about social media apps Knowledge about overseeing works Knowledge about customer service Must have long term commitment for the work tracking orders packing manage order

Benefits:

Positive and collaborative work environment Opportunities for career growth and advancement Salary is negotiable Competitive salary based on experience As per company rule
Job Description

  1. Manage Social Media Accounts – Post regularly on Instagram, Facebook, and other platforms to promote products, engage followers, and grow the brand.

  2. Handle Customer Inquiries – Respond quickly and politely to DMs, comments, and messages regarding product details, pricing, and availability.

  3. Take and Manage Orders – Receive orders through social media and maintain clear order records (name, address, product, payment status, etc.).

  4. Coordinate Packing and Dispatch – Ensure correct items are packed neatly and prepared for delivery; maintain packaging standards of the brand.

  5. Track Deliveries – Monitor shipments, track order status, and inform customers with updates until delivery is complete.

  6. Deal with Customer Issues – Handle complaints, exchanges, or return requests professionally to maintain customer satisfaction.

  7. Promote New Arrivals & Offers – Create buzz for new collections, restocks, discounts, or offers through creative and clear posts/stories.

  8. Assist in Content Creation – Work with the team to capture photos/videos, write captions, and share engaging content that fits the brand image.

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