POSITION DESCRIPTION

Ensure that all guests are served to the AMA standard in the Restaurant / Bar / Loungeareas. Display highest standards of hospitality within all food and beverage areas.Takes orders and serve (where applicable, prepares) food and beverages to guests as per the AMA standards in a friendly, timely and efficient manner.

1. Set up

 Ensure tables and stations in café areas, garden & pool dining area are clean and tidy. Set up with cushions, umbrella’s etc as required.

 Supply and replenish cutleries, plate and glassware at the required stations for service

 Fill condiment and sauce receptacles as required

 Ensure the displays with snacks are replenished and kept fully stocked.

 Assist in maintaining the cleanliness of café areas

2. Service

 Relay food orders to the kitchen and beverage orders to the bar

 Deliver food & beverages to the tables/poolside/garden as per customer’s order

 Remove soiled dishes from tables and deliver them to the dish room promptly

 Identify and acknowledge regular guests; know their choice and specific taste of food & beverages

 Advice guests on the choice of food & drinks including smoothies, cold drinks, cocktails, wine, special brands etc.

 Provide necessary information to patrons about specific food & beverages

 Report to the Front of the House Supervisor any complaints, disputes, queries, comments from guests

 Provide Inventory Supervisor with inventory and par stocks

 Support the Bar and prepare basic drinks as per order when required

 Help in monitoring beverage consumption to ensure guests do not become too intoxicated

 Able to input customers orders in the POS and able to generate the final bill from the POS system and offer to guest settlement

 Understand and carry out orders given by the Manager or Supervisor

3. Customer Service

 Represent Phora Durbar in a positive, professional and courteous manner to customers and staff

 Ensure the provision of service standards that develop and encourage repeat business

 Uphold the excellent grooming and presentation standards of Phora Durbar

4. Service Support

 Ensure efficient use and management of time

 Contribute new ideas

 Report any damaged or equipment breakdowns

 Assist in creating and maintaining a safe working environment

 Support the implementation of new policies and procedures issued by Management from time to time

 Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communication, trust and mutual respect

 Update yourself and follow security/fire/safety procedures according to Company’s rules and regulations

 Attend divisional/departmental meeting and training when requested

 Assist with other duties as determined by immediate superiors from time to time

QUALIFICATIONS

Skills and Experience

 Proven restaurant serving or waitering experience

 Hands-on experience in cashier duties

 Attention to cleanliness and safety

 Patience and customer-oriented approach

 Excellent people skills with a friendly attitude

 Responsible and trustworthy

 Higher School Passed

 Fluency in spoken and written English