CUSTOMER SERVICE DUTIES

Experienced floor server is responsible for a variety of customer service tasks, including:

Providing excellent customer service

Greeting patrons once they are seated

Presenting menus to customers

Explaining menu items to customers

Answering questions from patrons about food and beverages

Sharing information with customers about the status of their orders

Verifying that customers are satisfied with their orders

SALES DUTIES

S/he should be able to handle a variety of sales-specific tasks, including:

Taking food and drink orders

Up-selling additional food and beverage products to patrons

Entering each item ordered into restaurant register system

Delivering checks to customers

Accepting payment for the meal

OPERATIONS DUTIES

Communicating customer orders to kitchen staff

Ensuring that customer orders are assembled properly in the kitchen

Delivering orders to customers

Removing empty plates, used silverware, and soiled napkins from tables

Determining when customers have completed the meal

Attending scheduled team or shift meetings

Have a basic knowledge of wines and spirits