| Vacancy | : | 2 people |
| Location | : | Khokana, Lalitpur, Bagmati Province |
| Salary | : | Negotiable |
| Gender | : | Female |
| Education | : |
+2 / Intermediate Pass (Required)
|
| Job Level | : | Mid Level |
| Job Type | : | Full Time |
| Shift | : | Regular |
Work Experience
| : |
2 Years (Preferred)
|
| Documents | : | Citizenship , CV |
Technical Skills:
Guest service and hospitality skills Good knowledge of resort operations Problem solving skills Excellent communication skills Team leadershipPersonal Skills:
Achiever Learner Good and positive thinking Loyal and flexibility Hard working Keen attention to detail Calm mind in a stressful environmentBenefits:
Food and accomodationPosition Overview:
The Senior Guest Service Associate is responsible for providing exceptional guest service, handling guest requests and concerns, and ensuring smooth day-to-day guest relations. The position also supports and guides the guest service team while maintaining the resort’s service standards and enhancing overall guest satisfaction.
Key Responsibilities:
Welcome guests warmly, assist with check-in/check-out, and provide personalized service throughout their stay.
Handle guest requests, inquiries, and complaints professionally and ensure timely resolution.
Provide accurate information about resort facilities, services, activities, and local attractions.
Coordinate with Housekeeping, F&B, Maintenance, and other departments to fulfill guest requirements.
Assist in room assignments, reservations, billing, and other front-office operations as required.
Supervise and support Guest Service Associates to maintain high service standards.
Maintain accurate guest records, shift reports, and ensure proper handover of guest-related information.
Promote resort services and facilities while ensuring guest satisfaction and adherence to resort SOPs.
Note:
Duty Hour: 8 to 9 hours