Job Description:

1. Greet visitors warmly and make sure they are comfortable

2. Ask if guests have prior bookings

3. Take calls and provide information

4. Provide guests with locker keys

5. Take reservations over the telephone, through email, and in person

6. Answer reservations regarding services, charges and facilities

7. Compute bills and take payments

8. Schedule bookings and maintain booking

9. Maintain member's and one time users records and entries

10. Greet guests and patrons as they arrive

11. Ask if guests have a prior booking

12. Take calls and provide information and transfer calls

13. Provide guests with locker keys

14. Take reservations over the telephone, through emails and in person

15. Answer queries regarding the services, charges, facilities

16. Compute bills and take payments

17. Provide guests with directions around the hotel

18. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

19. Receive payment and record receipts for services

20. Keep a current record of staff members' whereabouts and availability

21. Greet visitors warmly and make sure they are comfortable

22. Keep records of members and day users

23. Schedule appointments and maintain and update appointment calendars

Job Specification:

1. Should have a pleasing personality with a positive attitude

2. Should have computer skills and be presentable

3. Should be calm and persuasive

4. must be proficient in English and Nepali languages(spoken & written)

5. Experience in dealing with customers

6. Experience in the hospitality, and spa industry will be given priority

7. Flexible working hours