welcome and greet guests

answer and direct incoming calls

inform guests of hotel rates and services

make and confirm reservations for guests

ensure proper room allocation

register and check guests in

confirm relevant guest information

verify guest's payment method

verify and imprint credit cards for authorization

issue room keys and direct guests to their rooms

maintain clear and accurate records of guest room bookings

compute all guest billings, accurately post charges to guest rooms and house accounts

receive and transmit messages for guests

retrieve mail, packages and documents such as faxes for guests

listen and respond to guest queries and requests both in-person and by phone

provide accurate information about local attractions and services

liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

complete and maintain any incident reports, daily activity reports or other reports requested by management

manage conference room bookings and scheduling

close guest accounts and check guests out

review accounts and charges with guests during the check-out process

process accurate payment of guest accounts

inform housekeeping when rooms have been vacated and are ready for cleaning

monitor visitors to the hotel

enforce rules and policies of the hotel

maintain a neat and orderly front desk and reception area