• Receive incoming calls promptly and professionally.

• Transfer calls to the appropriate departments or personnel

• Take and relay accurate messages when staff are unavailable.

Front Desk & Visitor Management

• Welcome visitors and ensure they are directed to the correct department or person.

• Maintain a log/register of all incoming visitors, noting time, purpose, and contact details.

• Ensure visitor Appointments with respective representatives for a meeting.

Office Access & Security Monitoring

• Monitor the office entrance to track people entering or leaving.

• Verify visitor identity when needed and coordinate with respective Head

• Alert relevant departments if any unauthorized access occurs.

Administrative Assistance

• Support various departments with routine tasks when needed (e.g., courier reception, document handling, minor coordination tasks).

• Maintain reception area cleanliness and organize promotional materials or notices.

Coordination & Communication

• Communicate effectively between departments, management, and visitors.

• Assist in scheduling appointments or meetings at the reception

• Coordinate with housekeeping, security, and other staff for smooth office operations.

Emergency & Safety Protocols

• Follow office emergency procedures in case of fire, medical, or other incidents.

• Report any unusual activity or safety concerns to management promptly.

Record Keeping & Reporting

• Maintain daily visitors and call logs accurately.

• Provide reports on visitor trends or issues to management if requested.