Responsibilities:

• Scheduling appointments for pet grooming clients

• Maintaining the appointment calendar and update it regularly

• Communicating with clients to confirm appointments and answer any questions they may have

• Keeping track of grooming supplies and order more when necessary

• Meeting customer demands and requests

• Providing excellent customer service and ensure clients are satisfied with their appointments

• Managing stock levels and making key decisions about stock control

• Dealing with cash register

• Making sure that pets service and health and safety are met

• Responding to customer complaints and comments

• Assist groomers with tasks such as bathing, brushing, and drying pets

• Maintaining a safe and clean environment for both customers and employees

• Implementing and enforcing company policies and procedures

• Conducting regular performance evaluations and providing feedback to staff members

Requirements:

• Bachelors’ qualification or equivalent.

• VET Tech or equivalent.

• Mandatory Work Experience

• Excellent interpersonal skills.

• Prior experience in Sales would be advantageous

• Prior experience in working with dogs would be advantageous

• Highly organized.

• Two years contract

Skills:

• Excellent communication skills

• Good organisation skills

• Good interpersonal skills

• Good time keeper

• Can multitask

• Critical Thinking

• Knowledge of pet industry

• Pet lover

• Attention to detail and ability to maintain a high level of cleanliness

• Service Orientation

• Good Listener

• Knowledge of inventory management and ordering processes.