This Job Has expired
Operations Manager
Nepal Comfort Tour Services Pvt Ltd

Apply Before:   2024 Aug 26

Vacancy : 1 people
Location : Pahelo Pul, Kathmandu, Bagmati Province
Salary :
Negotiable
Gender : No Preference
Education :
Bachelor's Degree (Preferred)
Job Level : Mid Level
Job Type : Full Time
Shift : Morning
Work Experience
:
3 Years (Preferred)
Documents : Citizenship , CV

Technical Skills:

Public Speaking Communication Quick Learner Patience Computer skill

Personal Skills:

Loyal and flexibility Good Communication Work under pressure and multitask Should be able to cope with work pressure Should have good command in both English n Nepali calm mind in a stressful environment

Benefits:

Candidate with two wheeler license preffered As per Company Policy Salary will be discussed in the interview
Job Description
  1. Oversee daily operations, ensuring tours and travel services run smoothly and efficiently.

  2. Coordinate with various departments, including sales, marketing, and customer service, to ensure seamless service delivery.

  3. Manage relationships with suppliers, including hotels, transport companies, and tour guides, ensuring quality service and cost-effectiveness.

  4. Monitor and evaluate the quality of services provided, implementing improvements where necessary to enhance customer satisfaction.

  5. Ensure compliance with all relevant regulations and industry standards, maintaining the highest levels of safety and quality.

  6. Assist in the preparation and management of the operations budget, ensuring cost-effective operations.

  7. Prepare and present regular reports on operational performance, identifying areas for improvement and implementing necessary changes.

  8. Handle escalated customer service issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.

  9. Identify and implement process improvements to increase efficiency and reduce costs.


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