Managing the full hotel team, including front office, housekeeping, service, bar, kitchen coordination, security, and night-duty staff.

Preparing and maintaining staff rosters, including proper night-duty coverage.

Supporting hiring, onboarding, and maintaining a stable team.

Ensuring guests receive all basic services properly and that guest complaints are handled professionally.

Maintaining good guest reviews and improving ratings on Google, Booking.com, OTAs, etc.

Ensuring rooms and public areas meet required audit scores.

Implementing and monitoring SOP adoption across departments.

Managing daily operations of the hotel rooms, rooftop restaurant, and rooftop bar.

Working toward revenue targets for hotel rooms, The Nana Ko Chana restaurant, and the rooftop bar.

Coordinating and following up on maintenance issues within the property.

Being available for urgent hotel issues, guest complaints, staff issues, and operational disruptions.

Ensuring proper billing, reporting, cash handling, and reducing revenue leakage.