Vacancy | : | 1 people |
Location | : | Gwarko Area, Lalitpur, Bagmati Province |
Salary | : | Negotiable |
Age | : |
Above 20
|
Gender | : | Female |
Education | : |
+2 / Intermediate Pass (Preferred)
|
Job Level | : | Mid Level |
Job Type | : | Full Time |
Shift | : | Regular |
Work Experience
| : |
1 Years (Required)
|
Documents | : | Citizenship , CV |
Technical Skills:
Communication Quick Learner Good English knowledge Patience Computer skill Flexible ReportingPersonal Skills:
Honest Loyal and flexibility Flexible Hygiene Good Communication Good people handling skillWork Standards:
good at Decision making and judgements ReliableRequired Knowledge:
MS Office should have knowledge in MS word Excellent communication and interpersonal skillsBenefits:
Holiday according to company policy As perCompany Aggrement will be discuss in interviewResponsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
Basic Computer Knowledge of excel and word
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Meet personal/team qualitative and quantitative targets