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·         Works with supporting departments and encourages cross functional support.

·         Communicates daily with feeding facilities to ensure a proper plan is set.

·         Satisfying the customers at hub by answering their queries and complaints as per Daraz SOPs and manage the after sales flow for walk in customers

·         Handling irate customers by using soft skills

·         Educate the customer on Daraz and all marketing related material

·         Optimize member experience by managing flow throughout the hub

·         Ensure compliance with policies and procedures across all aspects of operations, including proper documentation and billing practices

·         Serve as a leader of Daraz culture and values at the Hub