Key Responsibilities

1.  Greet guests warmly upon arrival and thank them as they leave

2.  Manage reservations, walk-ins, and waiting lists efficiently

3.  Escort guests to their tables and provide menus

4.  Maintain accurate guest flow and seating plans

5.  Coordinate with service staff and managers regarding table availability

6.  Handle guest inquiries, special requests, and complaints politely and professionally

7.  Maintain cleanliness and presentation of the reception/waiting area

8.  Follow grooming standards, service etiquette, and company policies

9.  Assist the service team during peak hours when required

Required Skills & Competencies

1.  Pleasant personality with excellent communication skills

2.  Strong customer service orientation

3.  Ability to remain calm and courteous under pressure

4.  Good organizational and multitasking skills

5.  Team player with a positive attitude

Qualifications & Experience

1.  Minimum +2 / BHM students (preferred)

2.  Prior experience in hospitality or customer service is an added advantage

3. Working Conditions

4.  Shift-based work including weekends and holidays

5.  Standing for extended periods

6.  Fast-paced restaurant environment

Performance Indicators

1.  Guest satisfaction and feedback

2.  Smooth seating management during peak hours

3.  Professional conduct and grooming standards

4.  Coordination with service and kitchen teams