| Vacancy | : | 1 people |
| Location | : | Begnas Lake, Pokhara, Gandaki Province |
| Salary | : | Negotiable |
| Gender | : | No Preference |
| Education | : |
+2 / Intermediate Pass (Required)
|
| Job Level | : | Mid Level |
| Job Type | : | Full Time |
| Shift | : | Regular |
Work Experience
| : |
2 Years (Required)
|
| Documents | : | Citizenship , CV |
Technical Skills:
Excellent written and verbal communication skill Strong interpersonal and problem solving abilities Communicate with customers in writing and verbally MS Office Skills Knowledge of customer services Competent in written and spoken English and Nepali Problem Solving and Conflict ResolutionPersonal Skills:
Honest Reliability Confident Hard working Can work together Keen attention to detail Calm mind in a stressful environmentRequired Knowledge:
Maintain good behavior to customers and visitorsBenefits:
Competitive salary based on experienceSummary: Serve as the primary point of contact for guests, delivering exceptional customer service to ensure a positive, memorable experience. Handle inquiries, resolve issues, coordinate guest services, and liaise between guests and internal departments.
Key Responsibilities:
Greet and welcome guests warmly; manage check-ins/check-outs where applicable.
Respond promptly to guest inquiries by phone, email, and in person; provide accurate information about services, facilities, and local attractions.
Handle complaints and service recovery professionally, escalating to management when necessary and following up to ensure resolution.
Coordinate guest requests (reservations, transportation, special amenities, dietary needs, room preferences, event arrangements).
Maintain detailed guest records and preferences in the property management/CRM system.
Communicate guest feedback and service issues to relevant departments (housekeeping, maintenance, F&B) and monitor follow-through.
Prepare and deliver VIP/arrival packages, welcome notes, and special occasion arrangements.
Monitor lobby/concierge area for cleanliness and readiness.
Assist with billing inquiries, payment processing, and basic cashiering if required.
Support pre-arrival planning for groups and events.
Uphold company policies, safety, and confidentiality standards.
Qualifications:
High school diploma; college coursework or degree in hospitality, tourism, or related field preferred.
2–3 years customer service or hospitality experience; experience in front desk, concierge, or guest relations preferred.
Familiarity with property management systems and CRM tools is an advantage.
Working Conditions:
Fast-paced environment with frequent guest interaction.
Preferred:
Certification in hospitality/customer service or concierge training.
Local knowledge of attractions, transportation, and services.
Application: Submit resume and brief cover letter detailing relevant guest-service experience and language skills to [email protected] or +977 9851121003