| Vacancy | : | 1 people |
| Location | : | Nagarkot, Changunarayan, Bagmati Province |
| Salary | : | Negotiable |
| Gender | : | Female |
| Education | : |
+2 / Intermediate Pass (Required)
|
| Job Level | : | Mid Level |
| Job Type | : | Full Time |
| Shift | : | Regular |
Work Experience
| : |
1 Years (Required)
|
| Documents | : | Citizenship , CV |
Technical Skills:
Meet or exceed guest satisfaction goals Have up to date information on daily occupancy Perform basic cashier activities as requiredPersonal Skills:
Hygiene Honest Loyal and flexibility FlexibleRequired Knowledge:
Follow the rules and policies by management Previous guest relations experience preferred Ability to multitask and prioritize tasks Positive attitude and willingness to learnGreet and welcoming guests in a friendly and professional way upon arrival
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Respond to guest inquiries and complaints in a timely and professional manner
- Overseeing VIP guests, arrivals and departures
- Meet or exceed guest satisfaction goals and objectives
- Coordinating and multi-tasking job duties in a busy environment
- Provide detailed information about hotel facilities, services, and local attractions
- Make reservations for guests and assist with transportation arrangements
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Co-ordinate with housekeeping for clearing of rooms.
- Coordinate with other hotel departments to ensure guest satisfaction as per hotel standards.
- Follow up with guests to ensure their stay was enjoyable and address any issues
- Collect Guest feedback during guest departure along with his likes and dislikes
- Maintain accurate records of guest interactions
- Perform basic cashier activities as and when required
- Give proper and complete handover to the next shift
- Follow the rules and policies laid down by the management