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Guest Relation Officer
Grand Norling Hotel's Resort

Apply Before:   2023 Oct 11

Vacancy : 1 people
Location : Mulpani, Kageshwori Manahora, Bagmati Province
Salary :
Negotiable
Gender : No Preference
Education :
+2 / Intermediate Pass (Required)
Job Level : Mid Level
Job Type : Full Time
Shift : Regular
Work Experience
:
1 Years (Required)
Documents : CV

Technical Skills:

Communication Customer Service Management Skills Fluent English Computer

Personal Skills:

Loyal and flexibility Time manage Skill Presentable punctual in time Handle Rejection Good handling skills to the people Friendly, good communication skill Pleasing Personality Time Management

Benefits:

As per Company Agreement Holiday according to company policy
Job Description
  1. Welcome guests during check-in and giving a found farewell to guest while checkout. 

  2. Handling guest complaints and concerns in an efficient and timely manner.

  3. Overseeing VIP guests, arrivals and departures

  4. Coordinating and multi-tasking job duties in a busy environment.

  5. Should possess detailed information about the Hotel, city as well as the competition.

  6. Detailed information regarding arrivals and room requirements.

  7. Have up to date information on daily room occupancy

  8. Providing excellent customer service as per hotel standards.

  9. Greeting guests as they enter and exit the hotel. 

  10. Providing information regarding the Hotel, town attractions, activities etc.


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