| Vacancy | : | 1 people |
| Location | : | Thamel Area, Kathmandu, Bagmati Province |
| Salary | : | Negotiable |
| Gender | : | Female |
| Education | : |
+2 / Intermediate Pass (Required)
|
| Job Level | : | Entry Level |
| Job Type | : | Full Time |
| Shift | : | Regular |
Work Experience
| : |
1 Years (Preferred)
|
| Documents | : | Citizenship , CV |
Technical Skills:
Public speaking Knowledge of customer services Ability to work under pressure Management skill Excellent communication skills Strong learning ability Team WorkingPersonal Skills:
Honest Learner Good and positive thinking Hard working Calm mind in a stressful environmentBenefits:
Competitive salary based on experience Salary as per company standardJob Summary
The Front Desk & Guest Relations Executive is responsible for providing warm, professional, and personalized service to guests throughout their stay. The role involves handling check-in and check-out, guest requests, inquiries, complaints, and ensuring a smooth and memorable guest experience.
Key Responsibilities
Welcome and greet guests in a professional and friendly manner.
Handle guest check-in and check-out procedures efficiently.
Manage room assignments, reservations, billing, and guest accounts.
Provide accurate information about hotel facilities, services, and local attractions.
Handle guest complaints professionally and ensure appropriate follow-up.
Coordinate with Housekeeping, F&B, Maintenance, and other departments to resolve guest requirements.
Maintain accurate guest records and ensure confidentiality of guest information.
Assist with VIP arrivals, special occasions, and personalized guest arrangements.
Handle cash, card payments, and other front-office transactions accurately.
Maintain professional grooming and the service standards of the hotel.
Ensure compliance with hotel policies, procedures, and safety standards.
Note:
Duty Hour: 9 hours
Working Days: 6 days a week
This vacancy is for a 4-star hotel property. Candidates with relevant experience in a 4-star or higher-standard hospitality environment will be preferred.