This Job Has expired
Front Office Executive
A Renowned Hotel

Apply Before:   2023 Feb 07

Vacancy : 2 people
Location : Pulchowk, Lalitpur, Bagmati Province
Salary :
NRs. 30,000.00 - 40,000.00 Monthly
Gender : No Preference
Education :
Bachelor's Degree (Required)
Job Level : Mid Level
Job Type : Full Time
Shift : Day
Work Experience
:
4 Years (Required)
Documents : Citizenship , CV

Technical Skills:

Communication Customer Service Management Skills Organizational knowledge Multitasking

Personal Skills:

Presentable Well dressed Positive Attitude Hard working

Work Standards:

Good interpersonal skills Communication Computer Knowledge Highly Organised

Required Knowledge:

MS Office Well wriiten and spoken English Hospitality Industry Customer service

Benefits:

As per Company Agreement
Job Description

MAJOR DUTIES & KEY RESPONSIBILITIES:

  1. Oversee front office operations (e.g. complaint handling, communication, night audit, guest profiling).

  2. Check lobby and lounge areas, for cleanliness.

  3. Oversee check-in and check-out procedures, including reservations, room allocation, financial transactions etc.

  4. Ensure customer satisfaction through promoting excellent communication; respond to customer complaints tactfully and professionally

  5. Analyze customer feedback and online reviews and suggest ways to improve ratings.

  6. Analyze staff evaluations and feedback to improve the customer’s experience.

  7. Recommend local tourist spots, including places to dine, shop and sight-see.

  8. Handle all social media and direct guest queries.

  9. OTA, channel manager and direct booking engine management: Opening and closing inventory, reservations and guest handling across all OTA platforms.

  10. Be up to date with market rates and trends.

OTHER SPECIFICATION:

  1. Bachelor’s degree in hotel management with minimum 4 years of experience in Front Office department.

  2. Proficiency in English.

  3. Duty Meal and Uniform is provided.

Applying Procedure

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