About the job

Encode Academy is a premier institution dedicated to providing top-tier ICT education, offering IT Job Ready programs in Nepal and Australia. Our mission is to equip IT graduates, individuals, and entrepreneurs with advanced technical skills to succeed in the global tech industry. Join our team and be part of a transformative journey that fosters professional excellence.

Position: Front Desk Officer

We are seeking a highly motivated and detail-oriented Front Desk Officer to serve as the first point of contact at Encode Academy. This role is pivotal in managing the academy’s front desk operations, addressing inquiries, and supporting administrative tasks. The position offers an excellent opportunity to gain valuable experience in a dynamic educational environment, contributing to an organization committed to shaping future IT leaders.

Qualifications & Responsibilities

• Education: Completion of +2 level education.
• Excellent Communication Skills: Ability to communicate clearly and professionally in both written and verbal English, ensuring smooth interactions with clients, students, and visitors.
• Content Creation Abilities: Confidence in front of the camera with skills in creating engaging videos, reels, and multimedia content for social media and marketing purposes.
• Computer Proficiency: Strong command of office software (e.g., MS Office, email management tools) and the ability to quickly learn new applications for efficient administrative work.
• Customer Service Expertise: Outstanding interpersonal skills with the ability to provide exceptional customer service and address inquiries in a friendly, efficient manner.
• Organizational Skills: Ability to manage calendars, schedule appointments, and keep accurate records of registrations, events, and training sessions.
• Detail-Oriented: High attention to detail for accurately handling data entry, payments, and maintaining up-to-date records.
• Time Management: Efficient at prioritizing and handling multiple tasks, ensuring timely responses and completion of daily front desk operations.
• Professional Appearance and Presentation: Maintain a polished and approachable presence suitable for representing the organization both in-person and on video.
• Technological Adaptability: Ability to quickly adapt to and efficiently use new technologies, tools, and software to enhance productivity.
• Social Media Literacy: Familiarity with social media platforms and an understanding of how to create content that aligns with the organization's goals and branding.
• Teamwork and Collaboration: Ability to work harmoniously with staff members and contribute to a positive team environment.
• Problem-Solving Skills: Strong critical thinking and decision-making skills to address and resolve issues at the front desk promptly and professionally.

What We Offer

• The amazing and passionate young team
• Professional Growth: Opportunity to participate in impactful projects that contribute to the advancement of education.
• Collaborative Culture: Join a passionate, driven team dedicated to innovation and personal development.
• Tea/ Coffee/ Snacks

Location: Shantinagar, Kathmandu, Nepal