About the job

Job Title: Front Desk Officer

Location: Test Preparation Nepal, Kathmandu

Reports To: Test Preparation Manager

Job Summary:

The Front Desk Officer at Test Preparation Nepal serves as the first point of contact for students, parents, and visitors. This role is vital in creating a welcoming and organized environment, ensuring that all administrative tasks are efficiently handled and that inquiries are promptly addressed.

Key Responsibilities:

• Greet and Assist Visitors: Welcome students, parents, and visitors in a friendly and professional manner, directing them to the appropriate departments or personnel.
• Answer and Direct Phone Calls: Handle incoming calls, answer inquiries, and redirect calls as necessary, providing accurate and timely information regarding courses, schedules, and other services.
• Student Registration: Assist in the enrollment process by providing information on available courses, guiding prospective students through the registration process, and ensuring all necessary documentation is collected and filed correctly.
• Maintain Front Desk Operations: Keep the reception area clean and organized, ensuring that brochures, forms, and promotional materials are available and up-to-date.
• Schedule Appointments: Manage the appointment calendar for consultations, trial classes, and other meetings, coordinating with the Test Preparation Manager and other staff members.
• Administrative Support: Provide general administrative support, including data entry, filing, and handling correspondence.
• Record Keeping: Maintain accurate records of inquiries, student details, and other relevant information in the designated databases or systems.
• Monitor Attendance: Assist in tracking student attendance and following up on absences as directed by the Test Preparation Manager.
• Handle Payments: Process payments for courses and materials, issuing receipts and maintaining financial records as required.
• Support Marketing Activities: Assist with marketing efforts by distributing promotional materials and providing information about upcoming events and offers.
• Customer Service: Address any complaints or concerns in a professional manner, escalating issues to the Test Preparation Manager when necessary.

Qualifications:

• Education: Plus 2 pass (12th pass).
• Experience: Freshers can apply.

Skills:

• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Strong organizational and multitasking abilities.
• A customer-focused attitude with a polite and professional demeanor.

Working Hours:

• Sunday to Friday, 7 AM to 2 PM

Salary:

• Negotiable