· Over-see and co-ordinate overall front desk operations and management

· Guide and orientation from designation part for newly joined

· Assisting the admin and operations work if necessary

· Social media handling and dealing also with the design and flyers needed.

· Camp organising and overall co-ordination

· Collect all information needed to calculate bills receivable (order amounts, discount rates, etc.);

· Check the data input in the accounting system to ensure accuracy of final bill;

· Issue invoices and bills;

· Receive payments through various methods (cash, online payments, etc.) and check for                  credibility;

· Manage all the cash and do proper handover of the cash to the finance department or person in-charge;

· Must do proper documentation of the billing and discounts;

· Cash handover to finance-department;

· Daily closing of credit and cash from the front desk department;

· Duty roster of the front desk department;

· Leave recommendation of the front desk department staffs;

· Should create the ambience in the front desk and should be responsible for the disciplinary rules of the front desk staffs;

· Welcomes patients and visitors by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members;

· Schedules appointments for the physicians and physician assistants to optimise patient satisfaction, provide time and make the most effective use of examination and treatment rooms;

· Endeavours to keep patients on schedule by reminding provider of service delays;

· Assists ill or distraught patients as necessary;

· Maintains reception area in a neat and orderly condition;

· Assists patients with insurance papers and billing questions;

· Opens and sorts office mail;

· Coordination for home sample collection.