| Vacancy | : | 27 people |
| Location | : | Mid Baneswor Area, Kathmandu, Bagmati Province |
| Salary | : | Negotiable |
| Gender | : | No Preference |
| Education | : |
S.L.C/ S.E.E Pass (Required)
|
| Job Level | : | Entry Level |
| Job Type | : | Freelancing |
| Shift | : | Regular |
Work Experience
| : |
Not Required
|
| Documents | : | Citizenship , CV |
Technical Skills:
Public speaking Strong task and time management abilities Customer Service Management Skills Management skill Excellent communication skills ReportingPersonal Skills:
Honest Learner Good and positive thinking Loyal and flexibility Hard workingBenefits:
Overtime payment for extra hoursKey Responsibilities:
Handle Customer Calls – Receive and manage inbound calls professionally, providing quick and accurate information about Pathao’s services.
Resolve Customer Issues – Understand customer complaints related to rides, food delivery, parcels, payments, or other services and provide appropriate solutions.
Provide Excellent Customer Service – Communicate politely and clearly while ensuring a positive customer experience.
Record Call & Complaint Details – Accurately document customer interactions, complaints, actions taken, and resolutions in the CRM/system.
Escalate Unresolved Issues – Forward complex or unresolved cases to the appropriate internal team according to Pathao’s SOPs.
Follow Up With Customers – Contact customers when necessary to confirm that their issue has been resolved and ensure customer satisfaction.
Meet Performance & Quality Targets – Maintain required KPIs, response/resolution times, call quality, attendance, and reporting standards while coordinating with other departments.
Note:
Duty Hour: 9Am-5PM or 10AM-6PM
This job is available for 3 weeks only.
Candidates must have their own Laptop