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Customer Service Representative
Zum Ride Private Limited

Apply Before:   2025 Aug 19

Vacancy : 6 people
Location : Dillibazar, Kathmandu, Bagmati Province
Salary :
Negotiable
Gender : No Preference
Education :
+2 / Intermediate Pass (Required)
Job Level : Mid Level
Job Type : Full Time
Shift : Regular
Work Experience
:
1 Years (Preferred)
Documents : Citizenship , CV

Technical Skills:

Customer Service Management Skills Ability to work under pressure Excellent communication skills Attention to details Strong interpersonal and problem solving abilities Leadership and Team Management

Required Knowledge:

Customer service knowledge Should have good command in both English & Nepali

Benefits:

Salary will be discussed in interview Competitive salary based on experience Opportunity of career developing
Job Description

  1. Answer and respond to customer inquiries via phone, email, chat, or in person.

  2. Provide accurate information regarding products, services, and company policies.

  3. Resolve customer complaints and issues professionally and efficiently.

  4. Maintain positive customer relationships through friendly and helpful communication.

  5. Process customer orders, requests, and returns accurately.

  6. Keep records of customer interactions, transactions, and feedback.

  7. Coordinate with internal departments to address customer needs and concerns.

  8. Meet performance targets, such as response time, resolution rate, and customer satisfaction.

  9. Ensure compliance with company procedures and quality service standards.

  10. Continuously update knowledge about products, services, and promotions.

    Note:

    Duty hours: 8 hrs shift wise.



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