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Customer Service Representative
Online Zeel

Apply Before:   2022 Jun 16

Vacancy : 1 people
Location : Tinkune, Kathmandu, Bagmati Province
Salary :
NRs. 12,000.00 - 15,000.00 Monthly
Age :
Above 18
Gender : No Preference
Education :
+2 / Intermediate Pass (Required)
Job Level : Entry Level
Job Type : Full Time
Shift : Regular
Work Experience
:
1 Years (Required)
Documents : Citizenship , CV

Technical Skills:

Fluent English Communication Customer service

Personal Skills:

Good communication skills. loyal, flexibility Time manage Skill Attractive Presentable

Work Standards:

Polite Fast Typing Skill Working odd hours Highly Organised Detail Oriented Reliable
Job Description
  1. Manage large amounts of incoming phone calls

  2. Generate sales leads

  3. Identify and assess customers’ needs to achieve satisfaction

  4. Build sustainable relationships and trust with customer accounts through open and interactive communication

  5. Provide accurate, valid and complete information by using the right methods/tools

  6. Meet personal/customer service team sales targets and call handling quotas

  7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  8. Keep records of customer interactions, process customer accounts and file documents

  9. Follow communication procedures, guidelines and policies

  10. Take the extra mile to engage customers


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