| Vacancy | : | 1 people |
| Location | : | Putalisadak, Kathmandu, Bagmati Province |
| Salary | : | Negotiable |
| Gender | : | No Preference |
| Education | : |
Bachelor's Degree (Preferred)
|
| Job Level | : | Senior Level |
| Job Type | : | Full Time |
| Shift | : | Regular |
Work Experience
| : |
2 Years (Preferred)
|
| Documents | : | Citizenship , CV |
Technical Skills:
Communication Flexible Ability to work under pressure Computer skill Strong task and time management abilitiesPersonal Skills:
Honest Hygiene Responsibility Good and positive thinking Calm mind in a stressful environmentBenefits:
Salary is negotiableResponsibilities:
Customer Support Management: Lead the customer service team to deliver excellent support to customers, ensuring quick and effective issue resolution.
Complaint Handling: Oversee the resolution of customer complaints related to sales, servicing, or vehicle performance.
Team Training: Train and mentor customer service representatives to enhance their skills and knowledge of products and services.
Customer Retention: Develop strategies to improve customer satisfaction and loyalty, including follow-ups and feedback collection.
Process Improvement: Optimize customer service workflows to enhance efficiency and quality of service.
Collaboration: Work with sales, service, and operations teams to ensure seamless customer experiences.
Reporting: Monitor KPIs, such as response time, resolution rates, and customer satisfaction, and prepare reports for management.
Conflict Resolution: Manage escalated issues, ensuring a positive resolution and maintaining customer trust.
Requirements:
Experience in customer service, preferably in the automotive industry.
Strong leadership and communication skills.
Problem-solving and conflict-resolution expertise.
Knowledge of CRM systems and customer service metrics.
Ability to handle high-pressure situations effectively.
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