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Customer Care Unit
Horizon Consultancy

Apply Before:   2022 Aug 16

Vacancy : 1 people
Location : New Baneswhor, Kathmandu, Bagmati Province
Salary :
NRs. 12,000.00 Monthly
Gender : Female
Education :
Bachelor's Degree (Preferred)
Job Level : Entry Level
Job Type : Full Time
Shift : Day
Work Experience
:
1 Years (Preferred)
Documents : Citizenship , CV

Technical Skills:

Tally Fluent English Accounting Communication

Personal Skills:

Good communication skills. loyal, flexibility Honest Presentable Good Communication

Work Standards:

Marketing Representative Polite

Benefits:

As per Company Agreement
Job Description

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  2. Responding promptly to customer inquiries.

  3. Communicating with customers through various channels.

  4. Acknowledging and resolving customer complaints.

  5. Knowing our products inside and out so that you can answer questions.

  6. Processing orders, forms, applications, and requests.

  7. Keeping records of customer interactions, transactions, comments, and complaints.

  8. Communicating and coordinating with colleagues as necessary.

  9. Providing feedback on the efficiency of the customer service process.

  10. Managing a team of junior customer service representatives.

  11. Ensure customer satisfaction and provide professional customer support.

Applying Procedure

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