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Customer Care Representative
Nature Wellness Pvt.Ltd

Apply Before:   2026 Apr 22

Vacancy : 1 people
Location : Jadibuti Area, Kathmandu, Bagmati Province
Salary :
NRs. 25,000.00 - 30,000.00 Monthly
Gender : Female
Education :
Bachelor's Degree (Preferred)
Job Level : Mid Level
Job Type : Full Time
Shift : Regular
Work Experience
:
1 Years (Preferred)
Documents : Citizenship , CV

Technical Skills:

Customer Service Management Skills Team Working Knowledge of customer services Customer Handling Excellent communication skills Customer Care Good customer service skills Ability to communicate verbally with customers Team leadership

Personal Skills:

Hard working Learner Honest Loyal and flexibility

Required Knowledge:

Should have knowledge in MS word Customer Handling Knowledge

Benefits:

Competitive salary based on experience
Job Description

  1. Receive and handle incoming phone calls from customers, distributors, and branches in a professional manner

  2. Assist in onboarding new distributors, including collecting and verifying KYC (Know Your Customer) documents

  3. Perform accurate system entry for newly onboarded distributors

  4. Collect, track, and respond to queries from distributors and branch offices

  5. Coordinate with relevant departments to resolve IT system-related issues and operational problems

  6. Provide timely updates and communication to management regarding ongoing issues and resolutions

  7. Handle customer and distributor grievances effectively to ensure smooth operational support

  8. Support day-to-day accounting tasks, including processing payments

  9. Prepare and maintain vouchers accurately

  10. Maintain and update ledger records regularly

  11. Manage petty cash transactions and ensure proper documentation

  12. Prepare and monitor expenditure reports

  13. Maintain accurate financial records and ensure data integrity

  14. Monitor repayment schedules and follow up for timely collections

  15. Ensure timely tax filing in compliance with IRD (Inland Revenue Department) regulations

Note :

Duty Hours 10AM to 6PM.

Applying Procedure

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