Customer Care Representative
Lotus Shines And Amenities

Apply Before:   2024 Dec 27

Vacancy : 1 people
Location : Manamaiju Area, Tarakeshwor, Bagmati Province
Salary :
Negotiable
Gender : Female
Education :
Bachelor's Degree (Required)
Job Level : Mid Level
Job Type : Full Time
Shift : Regular
Work Experience
:
3 Years (Required)
Documents : Citizenship , CV

Technical Skills:

Communication Customer Service Management Skills Quick learner Patience Computer skill Reporting Public speaking Customer focused Good english knowledge

Personal Skills:

Learner Honest Hygiene Responsibility Good and positive thinking Achiever Calm mind in a stressful environment Keen attention to detail

Work Standards:

Several years of professional Strong analytical skills Experience overseeing yearly training plans Practical applications in the workplace Interpersonal skills Keen sense of cleanliness

Benefits:

Salary is negotiable Supportive and collaborative work environment Opportunity of professional growth and development fooding and khaja provided
Job Description

  1. Greet guests warmly upon arrival and ensure a seamless check-in/check-out experience.

  2. Respond to guest inquiries promptly via phone, email, or in-person interactions.

  3. Address and resolve guest complaints or escalate them to the appropriate department.

  4. Provide accurate information about hotel facilities, services, and local attractions.

  5. Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.

  6. Maintain accurate records of guest interactions and feedback.

  7. Assist in managing reservations and booking systems.

  8. Uphold the hotel’s standards of service and professionalism.

Applying Procedure

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