Vacancy | : | 2 people |
Location | : | Thapathali, Kathmandu, Bagmati Province |
Salary | : | NRs. 20,000.00 - 25,000.00 Monthly |
Gender | : | No Preference |
Education | : |
Bachelor's Degree (Preferred)
|
Job Level | : | Mid Level |
Job Type | : | Full Time |
Shift | : | Flexible |
Work Experience
| : |
3 Years (Required)
|
Documents | : | Citizenship , CV |
Technical Skills:
Previous experience in a customer support role Track record of over achieving quota Familiarity with CRM systems and practices Ability to multi task and manage time Able to read and speak both English and NepaliPersonal Skills:
Good communication skills. hard working Friendly, good communication skill.Work Standards:
Computer Knoweledge Dedicated CommunicationRequired Knowledge:
Customer service Strong communication and customer service skills Customer FocusBenefits:
Mobile top ups and data pack Medical Insurance Festival Bonus SSF Fuel Benefits Attractive Salary PackageResponsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Meet personal/team qualitative and quantitative targets
Important Requirement: Candidates must be able to work any shift ( 6AM-2PM, 2PM- 10PM & 10PM-
6AM)