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CSR
A Reputed Group of Company

Apply Before:   2023 Feb 19

Vacancy : 2 people
Location : Thapathali, Kathmandu, Bagmati Province
Salary :
NRs. 20,000.00 - 25,000.00 Monthly
Gender : No Preference
Education :
Bachelor's Degree (Preferred)
Job Level : Mid Level
Job Type : Full Time
Shift : Flexible
Work Experience
:
3 Years (Required)
Documents : Citizenship , CV

Technical Skills:

Previous experience in a customer support role Track record of over achieving quota Familiarity with CRM systems and practices Ability to multi task and manage time Able to read and speak both English and Nepali

Personal Skills:

Good communication skills. Hard working Friendly, good communication skill

Work Standards:

Dedicated Communication Computer Knowledge

Required Knowledge:

Customer service Strong communication and customer service skills Customer Focus

Benefits:

Mobile top ups and data pack Social Security Fund Medical Insurance Fuel Benefits Festival Bonus Attractive salary package
Job Description

Responsibilities

 Manage large amounts of inbound and outbound calls in a timely manner

 Identify and assess customers’ needs to achieve satisfaction

 Build sustainable relationships and trust with customer

 Follow communication “scripts” when handling different topics

 Identify customers’ needs, clarify information, research every issue and provide solutions and/or

alternatives

 Seize opportunities to upsell products when they arise

 Build sustainable relationships and engage customers by taking the extra mile

 Keep records of all conversations in our call center database in a comprehensible way

 Frequently attend educational seminars to improve knowledge and performance level

 Provide accurate, valid and complete information by using the right methods/tools

 Meet personal/customer service team sales targets and call handling quotas

 Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution

 Follow communication procedures, guidelines and policies

 Take the extra mile to engage customers

 Meet personal/team qualitative and quantitative targets

Important Requirement: Candidates must be able to work any shift ( 6AM-2PM, 2PM- 10PM & 10PM-

6AM)

Applying Procedure

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