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Call Center Representative
A Reputed Company

Apply Before:   2023 Apr 20

Vacancy : 2 people
Location : Thapathali, Kathmandu, Bagmati Province
Salary :
NRs. 20,000.00 - 25,000.00 Monthly
Gender : No Preference
Education :
Bachelor's Degree (Preferred)
Job Level : Entry Level
Job Type : Full Time
Shift : Flexible
Work Experience
:
2 Years (Preferred)
Documents : Citizenship , CV

Technical Skills:

Communication Customer Service Management Skills Problem Finding & Solving

Personal Skills:

Convincing Time manage Skill Have knowledge to deal with costumers Good handling skills to the people

Work Standards:

Polite Good interpersonal skills Communication Working Overtime Detail Oriented A happy friendly personality

Required Knowledge:

Hospitality Industry Customer service Communication Maintaining relationships with clients

Benefits:

As per Company Agreement
Job Description

Responsibilities

  1. Manage large amounts of inbound and outbound calls in a timely manner

  2. Identify and assess customers’ needs to achieve satisfaction

  3. Build sustainable relationships and trust with customer

  4. Follow communication “scripts” when handling different topics

  5. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  6. Seize opportunities to upsell products when they arise

  7. Build sustainable relationships and engage customers by taking the extra mile

  8. Keep records of all conversations in our call center database in a comprehensible way

  9. Frequently attend educational seminars to improve knowledge and performance level

  10. Provide accurate, valid and complete information by using the right methods/tools

  11. Meet personal/customer service team sales targets and call handling quotas

  12. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  13. Follow communication procedures, guidelines and policies

  14. Take the extra mile to engage customers

  15. Meet personal/team qualitative and quantitative targets

Important Requirement: Candidates must be able to work any shift ( 6AM-2PM, 2PM- 10PM & 10PM-

6AM)

Applying Procedure

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