Vacancy | : | 2 people |
Location | : | Thapathali, Kathmandu, Bagmati Province |
Salary | : | NRs. 20,000.00 - 25,000.00 Monthly |
Gender | : | No Preference |
Education | : |
Bachelor's Degree (Preferred)
|
Job Level | : | Entry Level |
Job Type | : | Full Time |
Shift | : | Flexible |
Work Experience
| : |
2 Years (Preferred)
|
Documents | : | Citizenship , CV |
Technical Skills:
Problem Solving Communication Customer servicePersonal Skills:
Time manage Skill Convincing Good people handling skill Have knowledge to deal with costumersWork Standards:
Polite Working odd hours Detail Oriented Good interpersonal skills Communication A happy friendly personalityRequired Knowledge:
Hospitality Industry Customer service communication Maintaining relationships with clientsBenefits:
As per Company AgreementResponsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Meet personal/team qualitative and quantitative targets
Important Requirement: Candidates must be able to work any shift ( 6AM-2PM, 2PM- 10PM & 10PM-
6AM)