| Vacancy | : | 2 people |
| Location | : | Baluwatar, Kathmandu, Bagmati Province |
| Salary | : | NRs. 10,000.00 - 15,000.00 Monthly |
| Gender | : | Female |
| Education | : |
+2 / Intermediate Pass (Required)
|
| Job Level | : | Entry Level |
| Job Type | : | Full Time |
| Shift | : | Regular |
Work Experience
| : |
1 Years (Required)
|
| Documents | : | Citizenship , CV |
Technical Skills:
Reporting Communication Customer servicePersonal Skills:
Good communication skills. loyal, flexibility Attractive Honest PresentableBenefits:
As per Company Agreement· Receive, Create, Respond & Track all (Internal & Clients) issues and resolutions in details as Ticket.
· Maintain communication (E-mail, phone, chat) within the team and with external clients.
· Communicate with site / field team for client support and track problems through to resolution as Ticket.
· Providing software technical assistance and support to clients via phone, email or in person.
· Document, track and monitor the problem using applicable system and tools.
· Support management and processing of incoming and outgoing mail as required.
· Create & follow standard operating procedures for troubleshooting.
· Provide Immediate Remote Support to client, escalate larger & complex issues by coordinating with third-party vendors or other IT teams.